19 Powerful Ways To Use Artificial Intelligence In ecommerce

ecommerce chatbot use cases

If you send a promotional email, it can easily slide down the inbox until it disappears from view, unlikely to ever be noticed. Knowing what stock you’ll need long before you need it is more important than ever, now that the supply chain has been heavily disrupted by the global health crisis. Every bit of information that helps you maximize the efficiency of your supply chain helps ensure there are fewer issues with deliveries and can increase your peace of mind. None of the information on this website is investment or financial advice. The European Business Review is not responsible for any financial losses sustained by acting on information provided on this website by its authors or clients. No reviews should be taken at face value, always conduct your research before making financial commitments.

ecommerce chatbot use cases

It has to be user-friendly, easy to use and must create value, which does not have to be utilitarian, but can also be entertaining or educational. And now, chatbots are poised to become this new technology that revolutionizes customer interactions and may be able to transform how organizations deploy digital commerce experiences. Over half of customers now expect and want a chatbot as part of the customer service experience. Self-service is also a great addition and your customers are now happy to do this with a chatbot, saving your valuable team resources for where it matters. Compared to humans, chatbots are much better at dealing with a huge amount of information.

Tips to adopt machine learning in your eCommerce business

Using conversational commerce, your businesses can leverage these platforms to connect with your potential customers in a cost-effective and efficient way. Customers can begin their shopping journey directly through integrated messaging apps provided by these social platforms. With an increasing amount of time people spend on social media, your business can tap into this user behavior to establish a presence that can attract customers at their awareness stage. Thus, leveraging social platforms to build conversational commerce is an easy and quick way for your businesses to raise awareness and reach customers. In 2020, the retail industry was in for a revamp to embrace the new normal.

Additionally, the chatbots double up as a useful Knowledge Base where customers can simply self-serve and get answers to queries quickly and effectively in addition to getting access to the bank’s offerings. In other cases, bots can ‘guide’ customers and troubleshoot common issues such as the inability to perform a money transfer or retrieve the e-banking password. Finally, chatbots can also capture fraud issues or address hacking concerns in real-time. Shopify is a well-known and user-friendly eCommerce platform that allows businesses to create and manage their online stores with ease.

Unilever’s Baby Dove Offers Moms A Community They Can Trust While Reducing CAC by 85% With Chabot Built by Acuvate

AI identifies patterns and preferences, allowing ecommerce businesses to suggest products that are most likely to be of interest to each individual customer. This not only improves the customer experience by saving them time and effort in searching for products, but also increases sales and customer satisfaction. AI-powered product recommendation systems can also adapt and learn from customer feedback and behavior, continuously improving the accuracy and relevance of the recommendations. With AI in ecommerce, you can provide a more personalized and tailored shopping experience to your customers, leading to increased customer loyalty and repeat purchases. To build a quality Magento online store in the shortest amount of time and with the least amount of effort, we highly recommend that you use a professional Magento development service.

According to PwC, AI applications in business may contribute up to $15.7 trillion to the global economy by 2030. For an example, look at how H&M created a Messenger service that asks a series of survey questions to help the user find their perfect item. You can also include links to specialized discount offers, friend referral schemes, loyalty programs and just about anything else you deem relevant. Even if your business isn’t large enough to have a large range of programs, it’s incredibly useful to have the option.

Chatbots improve your product onboarding

However, applying chatbots to help businesses grow is only a recent phenomenon. So far, the chatbot use cases discussed in this article are customer-centric, i.e., focused on helping customers and thereby, indirectly reducing the workload of the relevant business. While businesses should try giving a variety of choices to their customers, they should do so cautiously.

ecommerce chatbot use cases

Seattle Ballooning, a company that offers hot-air balloon rides,  perfectly executed this strategy with their Seattle Ballooning Assistant. You can see how they ask relevant questions and offer options to select the problem the customer is facing. By using the answers the customers give the chatbot, they can build customer profiles as well.

Poorly designed chatbots with shallow knowledge bases and incorrect programming will create extremely poor user experiences and send your customers and prospects running for the hills. Assign chatbots straightforward, simple tasks and leave the more complex conversations to humans. Is something missing from your offering that your prospects are inquiring about? Leverage your chatbot data to further improve your offering and ensure the right team members are involved who can action change for the better.

ecommerce chatbot use cases

And if they don’t use the product/service they bought from the companies, they will churn and go to other competitors. This can result in the company losing customers faster than they acquire them. HelloFresh, a meal-kit delivery service, is an example of a chatbot use case for this very purpose.

It will capture and transcribe any spoken prompts/requests from a user. OpenAI doesn’t have a Text-to-Speech (TTS) service, so Google Translate’s free TTS API will be used (sufficient for this PoC). Most of you will be aware of the two most well-known LLMs currently in the spotlight; OpenAI’s ChatGPT and Google’s Bard, and as ChatGPT has a publicly accessible API, that’s the one we will use for this PoC. IntelligentHQ is a Business network and an expert source for finance, capital markets and intelligence for thousands of global business professionals, startups, and companies. Conversational commerce comes in many different types that can be done by AI or with the help of a real person. When it struggles to find an answer to a given question, generative AI has a tendency to fill in the blanks by producing incorrect responses.

The platform also has many features, including creating bots for Facebook, Telegram, and WhatsApp. Giosg’s real-time metrics show you how many discussions AI has effectively automated, as well as how well your virtual assistant has handled responses inside the conversations. Similarly, many companies are adopting chatbots to solve low-level queries. This ensures that employees are always available when high-quality marketing requests come in and can generate revenue.

With this in mind, there is a great opportunity to use messenger functionality to confirm orders or to provide instant online support. Many eCommerce retailers are already becoming more sophisticated with their AI capabilities in capturing attention, and one approach widely developing is known as ‘conversational commerce’. Customer’s lives are now heavily influenced by a variety ecommerce chatbot use cases of different media from TV adverts to social media. In fact, in the past 12 months, even Snapchat has established itself as a viable sales and marketing tool, opening up new opportunities. The face of sales is changing with businesses responding directly to the customer. It is as if businesses are reading the minds of customers and it’s all thanks to the data used with AI.

How do I gamify my ecommerce website?

However, some general best practices for gamifying a website include designing a clear and engaging points system or loyalty program, using interactive elements such as quizzes, scavenger hunts, and trivia to engage customers, and incorporating progress bars or milestones to create a sense of achievement for customers.

When customers find you on Google, they want to schedule an appointment. If you have a Chatbot available right at the Google listing, you already have their business. Have your chatbot schedule the appointments, send reminders and offer discounts. We have experience in software development and marketing and we understand how to turn your ideas into sales. A chatbot is probably the best part of artificial intelligence and a boon for retailers. While our account managers are always on-hand to offer advice, we recognise that it’s often faster and easier to speak to a chatbot.

ecommerce chatbot use cases

The AI assistant can recommend products, upsell, guide users through checkout and resolve customer queries related to complaints, product returns, refunds and order tracking. It also gathers zero-party data from conversations with visitors, which you can use to hyper-customise shopping experiences and increase customer lifetime value. Ecommerce is now focused on building experiences for the individual, and not the mass market.

Large language models can revolutionize customer service – TechHQ

Large language models can revolutionize customer service.

Posted: Fri, 02 Jun 2023 07:00:00 GMT [source]

And these questions only scratch the surface of the complexity of upselling and cross selling for customer retention. However, GPT-powered chatbots simplify upselling and cross-selling, with the simple, seamless power of contextual conversations. If you’re a fashion retailer, your GPT chatbot is the best digital personal stylist your customer could imagine. If you’re a skincare CPG, your GPT powered chatbot is a savvy skin advisor. If you’re a grocery brand, your GPT-powered chatbot is a sous chef, or a storehouse of grandma’s recipes.


By giving customers an idea of what the service they are buying does and how it operates, businesses can significantly increase the chances of their customers using their products. For software companies, teaching new https://www.metadialog.com/ customers to know how to use software or tools is very important to converting new (or trial) customers to loyal customers. That’s because, unless customers understand how to use the product/service, they won’t use it.

ecommerce chatbot use cases

Why is chatbot important for B2B?

In addition to improving lead qualification, chatbots can also help B2B startups increase efficiency in other areas of their business. For example, chatbots can be used to handle customer service inquiries, allowing companies to resolve issues faster and improve customer satisfaction.

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