Privacy Policy

Effective Date: September 3, 2026 · Last Updated: September 3, 2026

Draft — under review with qualified legal counsel.

Thomas Machine & Fab LLC (“Thomas Machine & Fab,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thomasmachineandfab.com, request a quote, submit a contact or request-for-quote form, subscribe to updates, communicate with us by phone, email, or text message, or otherwise interact with us online.

Thomas Machine & Fab LLC operates a CNC machining and custom-fabrication business in Alexander City, Alabama. Our services include CNC laser cutting, CNC tube cutting, CNC bending, CNC machining, welding and fabrication, powder coating, Cerakote, and related custom manufacturing services.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us when you request a quote, send us a message, submit a request-for-quote form, subscribe to shop updates, contact us by phone or email, or otherwise communicate with us.

This information may include your name, company name, email address, phone number, project details, material and quantity preferences, desired timeline, property or delivery details when applicable, message content, drawings, DXF or DWG files, photographs, sketches, specifications, and any other information you choose to provide.

We may also automatically receive limited technical and usage information when you visit our website, such as device and browser information, pages viewed, referring website or traffic source, approximate location derived from an IP address, and interactions with website content. We may collect this information through cookies, server logs, analytics tools, or similar technologies.

2. How We Use Information

We may use the information we collect to respond to questions; prepare and communicate quotes; evaluate drawings, project requirements, and specifications; schedule consultations or project-related discussions; provide requested machining, fabrication, finishing, repair, or related services; communicate about an existing or potential project; maintain business records; improve our website, operations, and customer experience; protect the security and functionality of our website; and comply with legal, regulatory, or contractual obligations.

We may use your email address to send shop updates or other communications when you choose to subscribe or when otherwise permitted by law. You may opt out of marketing emails by using the unsubscribe link in an email, where available, or by contacting us.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support site functionality, understand website use, improve performance, and measure traffic and engagement. You may manage or block cookies through your browser settings. If you disable cookies, some website features may not function as intended.

4. Request Forms, Drawings, and Project Materials

When you submit a contact or request-for-quote form, email drawings, send specifications, or otherwise share project materials, we use that information to evaluate the request, prepare a quote, communicate with you, and, if work is authorized, perform the requested services.

A request for a quote does not create an order, contract, or commitment to perform work. Quotes, project scopes, timing, materials, and pricing may be revised after drawings, specifications, quantities, material availability, finishing requirements, or other project details are confirmed.

5. Text Messaging and Communication Consent

If you provide your phone number and separately choose to opt in through an unchecked consent checkbox or another documented consent method, Thomas Machine & Fab may send text messages to the number you provide.

We may offer separate consent choices for non-marketing and marketing messages. Non-marketing messages may include quote or request-for-quote follow-up, appointment confirmations and reminders, scheduling updates, project-status updates, service-related communications, or responses to your inquiry. Marketing messages may include shop updates, special offers, discounts, service announcements, or promotional communications concerning our machining, fabrication, cutting, welding, coating, Cerakote, or related services.

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or by contacting us at (256) 500-1897 or admin@thomasmachineandfab.com. Consent to receive marketing text messages is not required as a condition of purchasing goods or services from Thomas Machine & Fab.

6. How We Share Information

We do not sell personal information.

We may share information with service providers that support our business operations, such as website-hosting providers, website-maintenance and security providers, analytics providers, customer-relationship-management and communication platforms, project-management or estimating tools, email, SMS, telecommunications, payment, shipping, or logistics providers, and professional advisors. We may also disclose information when required by law, to respond to legal process, to protect our rights or safety, or to support a transaction involving our business.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support our business operations is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except aggregators and providers of text messaging services.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the information we collect. However, no website, electronic transmission, email, file transfer, form, or communication method is completely secure. Please avoid sending highly sensitive personal, financial, or confidential information through general website forms unless we have provided a secure method.

8. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, prepare quotes, perform services, maintain business and project records, resolve disputes, meet legal or contractual obligations, and operate our business. Retention periods may vary depending on the type of information and the reason it was collected.

9. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restrictions on the use of certain personal information we hold about you.

You may also disable or delete cookies through your browser settings, opt out of marketing emails, opt out of text messages by replying STOP, or contact us to update or correct information you previously provided.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Third-Party Links and Tools

Our website may include links to third-party websites, social-media platforms, mapping services, or embedded third-party tools. Thomas Machine & Fab is not responsible for the privacy practices, security, availability, or content of third-party websites or services. Your use of third-party tools may be subject to their own privacy policies and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after an update is posted means that you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Thomas Machine & Fab LLC
1776 Radio Road
Alexander City, AL 35010
Phone: (256) 500-1897
Email: admin@thomasmachineandfab.com